Mpayy Help Center

    Which account is right for me?

      Personal
    Standard
    Personal
    Universal
    Merchant
    Standard
    Merchant
    Universal
    Retailer
    Pro
    I want to buy stuff and send and receive money with friends
    X
    X
     
     
     
    I want to buy stuff but also sell stuff but don’t really need an Internet shopping cart
     
     
    X
    X
     
    I have a checking account and want to make purchases from it and move money back into it
     
    X
     
    X
     
    I don’t have a checking account yet but like Mpayy
    X
     
    X
     
     
    I want to receive more than 100 payments per month through my Mpayy account
     
     
    X
    X
    X
    I want instant verification and Guaranteed Payments
     
     
    X
    X
    X
    I want 0% fraud liability on my sales
     
     
    X
    X
    X
    I want protection against unauthorized transactions from my account
    X
    X
    X
    X
    X
    I want to empower myself or my sales force to use our cell phones as Points of Sale
     
     
    X
    X
     
    I want to integrate Mpayy into my website shopping cart
     
     
     
     
    X
    I want a dedicated Account Manager
     
     
     
     
    X
    I want my sensitive information protected through leading Encryption technology
    X
    X
    X
    X
    X

    How does an Mpayy transaction work?

  • Person-to-Person Payer - Payer makes payment through Mpayy's website, mobile website or widget to another Mpayy member. Payer will immediately receive an email confirmation of the payment. Mpayy will move the Stored Value from the Payer's account, or conduct a WEB Debit from the Payer's bank account that night. If there is a failure due to insufficient funds or for any other reason, Mpayy will re-present the WEB Debit the next night.
  • Person-to-Person Payee - Payee will receive a text message notification of the payment immediately, and an email notification when the funds have been moved into the Payee's Mpayy account. The email will come two days after the payment because Mpayy allows time for re-presentment.
  • Mobile Merchant Payer - Payer makes payment through Mpayy's website, mobile website or widget to an Mpayy merchant. Payer will immediately receive an email confirmation of the payment. Mpayy will move the Stored Value from the Payer's account, or conduct a WEB Debit from the Payer's bank account that night. If there is a failure due to insufficient funds or for any other reason, Mpayy will re-present the WEB Debit the next night.
  • Mobile Merchant Payee - Payee will receive a text message receipt of the Guaranteed Payments immediately upon payment. The funds will be available in the Merchant's account that night.


  • How much does Mpayy cost?

  • Personal accounts: Free to open and free to use. We charge $10.00 if you request a paper check be mailed to you, but this should be easily avoided by withdrawing money into you linked bank account or sending money to a friend.
  • Mobile Merchant Account: Free to open and free to send/buy and $0.20 + 2.00% per received transaction
  • Retailer Pro: Fees are set on an individual basis and are based transaction volumes and type of retailer.


    Is Mpayy secure?

  • Mpayy securely encrypts all sensitive member data and stores it in our hosting data centers, primary and real-time backup, which are provided by U.S. Bancorp (NYSE: USB).
  • Your accounts are protected against unauthorized transactions above $50.00 just like credit cards and you can also dispute purchases, just like credit card, through our online dispute capability.
  • Your bank account information and credit card information is not transmitted to retailers or to other members.


    What does Mpayy do with my bank account information?

  • Account numbers are not visible to any Mpayy employees. Account information is encrypted within the application and used simply to transfer and receive funds.
  • Mpayy will never transfer your bank account information to any third party. Mpayy members who receive money through Mpayy have no visibility into the sensitive account information of any other member.

  • What does Mpayy do with members’ money?

  • All Mpayy members’ funds are held on account with Mpayy at U.S. Bancorp (NYSE: USB). U.S. Bancorp also provides all the transaction settlement services. For more information about U.S. Bancorp please link to US Bank. Mpayy’s corporate accounts and funds are held at a separate bank.


    Does Mpayy require a special phone or software?

  • NO. Any device that can access the Internet, e.g., cell phone, iPhone, Blackberry, Treo, laptop, etc, and receive SMS or email can be used to send and receive payments or turned into a mobile point-of-sale device. You do not need to download any software. The few older cell phones using mobile web 1.0 cannot be used to send money from your phone, but those are pretty hard to find these days.


    Does it matter who my wireless carrier is?

  • NO. Mpayy works with all carriers.

  • What if I don’t have a Mobile Phone?

  • You can open a Personal Universal Mpayy account without a mobile phone to make purchases only. You are not able to receive funds until your account has a verified Mobile device, but you should really get yourself a cell phone.


    What if my cell phone doesn’t have Mobile Web Access?

  • You can use Mpayy through any machine that has access to the Internet and you can receive money, but you cannot send money or make a payment from your phone. Adding mobile web will enable you to use your phone to make purchases and send money with your phone.


    Why do I need to verify my device?

  • At Mpayy, your personal identifier is either your mobile phone or mobile Email address. In order for us to locate you and bring you the money someone is trying to send you, you must verify your mobile device.


    What if I can’t find my Verification Code?
  • Mpayy will re-send you the verification code once per week until you Verify your mobile device. However, you can also receive a new verification code at any time. Simply log into your account, click “Modify Mobile Device” from your Account Dashboard. Confirm the information presented there and click “Update”, and Mpayy will send you a new verification code right away.


    Why the identity verification process?

  • The identify verification process is to help keep Mpayy safe and eliminate fraud. It also facilitates enforcing our policies and other violations of rules and laws. Because Mpayy operations involve moving funds from and to bank accounts, it is in the best interests of Mpayy and its members to take all steps to validate identities and non-criminal status of members with whom it transacts. Mpayy seeks to ensure that all transactions are conducted between honest parties and comply with the law. Mpayy complies with the USA Patriot Act and Office of Foreign Assets Control policies as well as money laundering statutes and provides anti-fraud protection to all Merchants.


    What can I do with my Mpayy account?

  • Person-to-Person Transfers – Using your mobile phone or PC, Mpayy provides you with the ability to send or receive money to anyone with their own Mpayy account from either balances stored in your account, or through a Linked Bank Account.
  • Internet & Point of Sale Purchases – Mpayy provides you with a simplified checkout process with merchants that provide Mpayy as a payment option.
  • Mobile Transactions – Mpayy’s mobile site allows you to send money at any time, from anywhere provided you are able to surf the mobile web.

  • What is the URL for the mobile site?

  • https://mobile.mpayy.com - Note, if you are on Sprint, and do not specify https://, some phones will display a security warning. Simply change http:// to https:// when you choose "Go to URL" on your phone.

  • What is a Digital Signet?

  • A Digital Signet is just a member-generated string of letters and numbers to ensure that any communication the member receives from Mpayy is as tamper-proof as possible. If you don’t recognize the Digital Signet, you should not trust the communication and should contact Mpayy Customer Service immediately.

  • Will Mpayy use my E-Mail or Cell Phone number to send third-party marketing messages?

  • NO! Mpayy will never sell or rent your name or personal information.
  • Mpayy knows that SPAM E-Mails are terribly annoying and come en masse, and text message marketing is increasing. Mpayy will never provide your information to a 3rd party, and all messaging sent to you from Mpayy will be focused on transactions you are conducting through Mpayy, to communicate Account Information, or to inform you of Mpayy specific offers such as promotions, contests or member discounts. In short, if Mpayy contacts you, it is for something important!

  • How do I get money into my account?

  • For Mpayy Standard Consumer accounts, funds can only be added to the account through transfer from another Mpayy customer. It is free for both members to send and receive these funds. Once, the funds are received in your account, you are ready to Mpayy!
  • For Mpayy Universal Consumer accounts, funds can only be added to the account through transfer from another Mpayy customer. It is free for both members to send and receive these funds. Once, the funds are received in your account, you are ready to Mpayy! Coming Soon… Mpayy Universal Consumer account holders will have the flexibility to load stored value from their Linked Checking Accounts.

  • How long do Mpayy transactions take?

  • Person-to-Person Transfers – process in 2-4 business days depending on your bank's processing time
  • Purchases – retailers and merchants will receive money in two calendar days

  • Why don’t I see my Cash Back in my account immediately after purchase?

  • This functionality is for purchases only and is set to run every three months right now. We are working to run it more frequently. If you have any questions about this, please contact [email protected]

  • What do I do if the products I buy online never arrive, are wrong or broken?

  • If your transaction is not marked “All Sales Final” during your purchase authorization, you can file a dispute simply online by selecting one of the reasons provided. Mpayy will work to resolve the situation. Simply navigate to the Payment Detail screen for the transaction you wish to contest, and choose to initiate a Dispute. PLEASE do contact the merchant or retailer first.

  • What happens if my account gets locked?

  • Accounts can be locked for a number of reasons including: i) multiple attempts to log in with the incorrect password; iii) your reported an unauthorized transaction or ii) if your account is in collections. In either event, Members should call Mpayy Customer Service to address either of the problems at 312.525.8164.

  • What happens if a transfer from my linked bank account fails?

  • If a transfer from your linked bank account fails, which may be attempted a couple of times; Mpayy will lock your account that will deactivate your service. We will attempt to resolve the situation and reactivate your account. Please call the Mpayy Customer Service team at 312.525.8164. If this is a Person-to-Person money transfer, the money will not be moved to the recipient and your account will not be locked and your service will not be deactivated.

  • What is Mpayy Buyer Protection?

  • Mpayy Buyer Protection enables the purchaser to seek resolution from Mpayy in the event there is a valid dispute with a merchant regarding a transaction and the merchant is unresponsive.

  • I have a mobile sales force. Can I use Mpayy for them?

  • YES. Simply set up Universal Mobile Merchant Accounts in your name for each sales person using each sales person’s cell phone number and carrier, but your email address and your bank deposit account. Your sales people will be able to receive electronic Mpayy payments anywhere and get real-time receipts to their cell phones. You will receive duplicate receipts to your email and the funds will be deposited into your account. You can also use your company’s brand name as a nickname that the buyer can enter to send money to. Sales people will not be able to make payments or withdrawals from this account as you maintain the password(s).

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